Gorgias

Gorgias is a customer support help desk built for online stores. Email, chat, social messages and texts land in one inbox, and each ticket shows the customer's orders, so an agent can see where a parcel is or issue a refund without switching tools.

Its AI agent answers the questions stores get most, such as order status, returns and shipping times, using your policies and order data, and hands the rest to a person. Rules and macros cover the repetitive replies. Agents can also edit orders, cancel them or start a return from inside the ticket on supported platforms.

Pricing is usually tied to ticket volume, so it helps to know how many conversations you handle in a busy month. Test the AI answers against your real return policy before you switch it on for customers.